Refund and Returns Policy

Refund & Cancellation Policy

Playbook Ed – Courses & Conferences

At Playbook Ed, we understand that circumstances can change. Our refund and cancellation policy is designed to be fair and transparent, while ensuring the smooth operation of our programmes.

1. Course & Conference Refund Eligibility

• The refund request is submitted at least 14 days before the course or conference start date.
• You have not accessed any substantial course content
• You have not attended any part of the event
• Proof of registration and payment is provided.

2. Refund Amounts

• 100% Refund: If cancelled 14 days or more before the start date, 5% Cancelation fee
• 50% Refund: If cancelled 7–13 days before the start date, 15% cancelation fee
• No Refund: If cancelled less than 7 days before the start date, or after the course/conference has begun.

3. Non-Refundable Situations

• For no-shows or late attendance.
• If course/conference access has been granted and used.
• If cancellations are made less than 7 days before the event, unless due to a verified emergency

4. Cancellations or Changes by Playbook Ed

In the unlikely event that we need to cancel or postpone a course/conference, participants will be offered:

• A full refund, or
• The option to transfer to a future date or equivalent programme.

We will notify all registered participants as soon as possible

5. Transfer of Registration

Participants may request to transfer their registration to another person or future course/conference by:

• Contacting us at least 3 days in advance.
• Providing the full details of the new participant.

6. How to Request a Refund

Email us: info@playbook-ed.com

• Your full name and contact information
• Name and date of the course/conference
• Proof of payment
• Reason for the refund request

We will process your request within 5 business days, and approved refunds will reflect within 7–10 business days.

7. Contact Us

If you have questions about our refund policy, contact us at: (+27)82 343 9151